Refund policy
Return & Refund Policy
1-Year Warranty
We stand behind the quality of our products and offer a 1-year limited warranty for products that are defective due to manufacturing or material issues under normal and intended use.
Warranty Period
The warranty is valid for one (1) year from the original date of purchase.
Defective Products
If your product develops a defect during the warranty period, please contact us with:
- Your order number or proof of purchase
- A description of the issue
- Photos or a video showing the defect, if applicable
Our customer service team may request additional information to help determine the cause of the issue.
Replacement, Repair, or Refund
If the product is confirmed to have a manufacturing or material defect, we may, at our discretion:
- Provide a replacement product
- Repair the defective product, where applicable
- Provide a refund of the purchase price
If a replacement is provided, the replacement will generally be covered for the remainder of the original warranty period.
Return Shipping
For products confirmed to be defective and covered under this warranty, we will provide instructions for returning the product. Where applicable, we will cover reasonable return shipping costs.
What Is Not Covered
The warranty does not cover damage or problems caused by:
- Accidental damage, drops, or impact
- Misuse or improper use
- Normal wear and tear
- Water or liquid damage outside the product's intended use
- Unauthorized modifications or repairs
- Failure to follow the product's instructions
- Damage caused by improper storage or handling
- Cosmetic damage that does not affect the product's functionality
Non-Defective Returns
Returns of products that are not defective are subject to our standard return policy and any applicable return-period requirements stated at the time of purchase.
Refunds
Once an approved refund is processed, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Contact Us
If you believe your product is defective and would like to make a warranty claim, please contact our customer service team with your order information and details of the issue. We will review your claim and provide you with the next steps.
Your satisfaction is important to us, and we are committed to providing support for products covered by our 1-year warranty.